Policies and FAQ


Processing Times

All made to order items have a 2 week production time prior to being shipped out. Items are shipped via standard Parcel Post within Australia. Please allow up to 10 business days from being shipped out for delivery. 

Ready made items will be shipped out in 1-3 days from ordering. Standard shipping times then apply.

International shipping

Currently Peach&Paige only ships within Australia. 

Returns and exchanges

Peach&Paige gladly accepts returns/exchanges due to change of mind/ordered wrong size. This excludes all custom made items.

Peach&Paige must be notified within 14 days and item returned with 30 days at buyers expense. Items must be in original condition. 

Peach&Paige does not accept returns/exchanges for custom made items. Please ensure you have checked all details before ordering. 

If an item received is deemed faulty or not as described, you may be entitled to a full refund including shipping costs. Please contact us to discuss.

Cancellations

Peach&Paige do not accept cancellations of custom made items. However if construction of the item has not yet commenced, we may at our discretion agree to cancel the order.

Peach&Paige reserves the right to cancel and refund any orders.